Walker-McCulloch Internet Services
Affordable Domain Hosting Web Hosting Website Hosting

Frequently Asked Questions:


Can I host friends?
Yes, you may host your friends.

Do you allow sites to advertise for money, on their web site?
Yes, we allow sites to have commercial advertisements.

Are your servers Unix / Linux, or Windows NT?
All servers are Linux servers running RHEL4. 

Do you allow adult sites?
No.

Do you offer Telnet or SSH access?
No.

Can I password protect directories?
Yes, you can password protect directories within cPanel.

Will you place ads on my site?
Walke-McCulloch Internet Services will NOT place ads on your site. That is one of the many advantages of having a paid host.
We do have a default 404 page that can be replaced in a few seconds with your own. We recommend doing so  to help maximize your traffic.
A 404 page is what loads when someone visits a page on your site that doesn't exist.

When will my domain start working?
It usually takes 24-48 hours for a domain to fully replicate changes, additions, or deletions across all name servers. For you to see the effects, however, all depends on your ISP.  It could be minutes or as long as a week depending upon your ISP.

Do you have a manual for control panel?
Yes, a manual for our control panel, cPanel is available.
Go to http://www.cpanel.net/docs.htm to view it.

Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel or http://yourIPaddress/cpanel.

What is Fantastico?
Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000 installations, it provides more than one million end users the ability to quickly install dozens of the leading open source content management systems into their web space.
Fantastico DeLuxe will allow you to install over 50 scripts instantly. To use fantastico you will just login to their control panel click fantastico, and then click one of the 50+ scripts to be installed such as....
 Blogs, Portals/CMS, Customer Support Desks, forums, shopping carts, Image Galleries, Mailing Lists.

Why am I not allowed to upload files?
Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space.

Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons:
1. Your firewall could be blocking it.
2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
3. Make sure your username and password are the same as your control panel username and password.
4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html

Why are my FrontPage extensions not working?
You must first make sure you have installed the extensions from going into your cpanel and clicking 'Install FrontPage Extensions' on the domain or subdomain you want them on.
If your DNS is still propagating, FrontPage extensions will not work. Your only option would be to upload your site using FTP during this time.
If you have ever connected with FTP, it will corrupt your frontpage extensions. You will need to go into your cPanel, click 'Uninstall FrontPage Extensions' and reinstall them.

What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server, put mail.yourdomain.com.

Our mail policy and limits:
There is a 200 hourly email limit per domain this limit is also applied towards mailman. If you send over this amount in any hour, most of the e-mails will bounce back with a undeliverable error.
Many of our servers have a 60 pop checks per hour limit per email address. If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. To prevent this from happening again, make sure to disable auto checking, or at least set it to something higher such as 10 minutes.
Any mailing list larger than 5,000 will require a semi-dedicated or dedicated hosting solution from us. Please note that dividing one large list into smaller lists to get below this limit is not allowed.

Mailing Lists Rules:

1. Anytime you're sending a message, no matter how large your mailing list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle, you must switch to something else. We recommend phpList, which can be found in your control panel under Fantastico. If you do not throttle and you try sending, for example, 500 emails, the server will try sending all 500 in 1 second, which is not possible. This will cause the server load to go very high and the entire server will be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the server's load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.

2. Any mailing list over 900 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1 AM - 8 AM Eastern Time on Monday - Friday.

3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because the subscribers never agreed to you personally sending them mail. We do not care and how you justify it, this is spam and will result in termination of the offending account.

4. Any unsolicited e-mail being sent will result in termination of the offending account. We have a zero tolerance policy regarding the sending of unsolicited e-mail.

Are you able to receive emails but not send?
If you can receive mail but aren't able to send this means one thing:
Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.
We also have Exim running on port 26 for this very reason. A possible work around is to change your outgoing mail to port 26.

Why do e-mails with attachments not work?
1. The server is designed to block attachment types which are seen as a danger if they are not zipped up.
Some attachment types that are blocked are: .bat .src .exe. The reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are: .gif .jpg .html .pdf. Unfortunately, there is no way to turn this off so your only option is to zip your attachment or doing the below.

2. Another reason could be the size of the attachment if you're sending an attachment that is 10 MB or larger, it will fail due to the size.
If you are sending it from webmail this limit is less than 2 MB. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access the file.